Water bottle refill station FAQ

The questions we get about water bottle refill stations before an order, answered without the brochure language. If yours is missing, ask us.

Refill station basics

What is a water bottle refill station?

A water bottle refill station is a fixed fill point connected to the drinking water supply, shaped so that a bottle fits under the spout. People press a button, fill up and move on. You will also see them called bottle filling stations, bottle fillers or hydration stations. They are the same thing.

How is it different from a drinking fountain?

A fountain sends water up so you can drink from the stream. A refill station sends it down into a bottle. Some models do both: our Park Tap has a bottle filler on top and a fountain spout on the side.

I just want to refill my own bottle. Where is the nearest station?

This site is for organizations that want to install one. To find public fill points near you, check your city or parks department website, or one of the free refill-finder apps.

The station itself

Does a refill station need electricity?

The outdoor and wall-mounted models do not. They are fully mechanical and work on the pressure in the water line. Indoors, power is only needed for a cooler, a lit tap handle or an electric tap system.

Can it stay outside in winter?

Yes. The outdoor stations are designed to freeze and thaw without damage and do not have to be drained or shut off. In a hard frost the water inside can freeze and the flow stops until it thaws. Where winter use matters, heat tracing can be added at extra cost.

Can I get chilled or sparkling water?

Indoors, yes. A cooler goes in the cabinet or in a nearby room and delivers about 4 or 8 gallons of chilled water per hour, depending on size. Sparkling adds a CO₂ cylinder. Outdoors, chilled water is possible with the Outdoor Cooler Tap, which needs power.

Is the water filtered?

A standard station dispenses the water your supply delivers. Filters are available on request and quoted per project. If a specific filter standard applies to your site, name it in the quote request.

Is there an ADA compliant model?

The Extended Park Tap is listed as ADA compliant on our price list. Its fountain sits on a longer arm so that a wheelchair user can reach it. Ask for the technical drawing if you need to verify it against a state or local code.

Which certifications do the stations have?

Requirements differ by country and often by state. Tell us which standard your project specifies, for example NSF/ANSI 61 or a local plumbing code, and we will send the documentation we have for the model you are considering before you order.

What are they made of?

AISI 316 stainless steel with a powder coat in black or white. Other RAL colors and brushed stainless steel are available. Outdoor stations stand on a cast iron base plate over a concrete base; indoor stations on an aluminum base plate.

Buying and shipping a station

What does a water bottle refill station cost?

List prices for 2026 run from €1,750 for a Wall Fountain and €1,950 for a Wall Tap to €3,495 for a Street Tap and €4,295 for the Extended Park Tap, excluding shipping and installation. The cost page has every model and option.

Do you ship to the United States and Canada?

Yes. We ship worldwide from Amsterdam. Freight is quoted per order to your address. Import duties and local taxes are not included in our prices.

How long does delivery take?

Black and white stations usually leave our workshop two to four weeks after the order. Custom colors take a little longer. Transit time to your location comes on top.

Is there a minimum order?

No. You can order one station.

Who installs the station?

Your plumber or contractor. We supply the station with its technical documentation and answer installer questions, but we do not carry out installations. See installation.

Can I rent a station for an event?

Rental is offered in Europe only. Details are on the event rental page of our main site. In North America the stations are for sale. The Mobile Tap, which runs from a 5-gallon jug, is the model made for events.

Owning a refill station

What maintenance does it need?

Cleaning. Wipe the tap and bowl weekly, and use a household descaler in hard-water areas: spray, wait about three minutes, wipe off. A standard station has no filters to change and no electronics.

What is the warranty?

Three years from delivery for the first buyer. It covers the housing, the tap and operating mechanism, and the internal piping and connections. It requires professional installation, use with drinking water, regular cleaning and original parts. Vandalism, impact damage and third-party components such as coolers and filters are excluded; those carry their own manufacturer warranty.

Are spare parts available?

Yes. Buttons, valves and complete tap housings are kept in stock and normally ship within days of your order.

Can the station carry our logo or colors?

Yes. Any RAL color is possible, and logos or a "drinking water" label are applied as stickers, with an optional clear coat to protect them outdoors. A Braille plate in English is available as well.